The refund terms are shown at checkout, above the pay button, before you are bound to anything. This is the same thing said again.
Cancelling generally
Cancel any time from Settings. You keep the days you have already paid for, and the subscription does not renew.
The 30-day money-back guarantee
Love it, or your money back. 30 days, no questions. Keep everything you've made.
Full refund within 30 days of your first payment, or of a yearly renewal. Once per person, not per account or plan. You don't have to tell us why. For the Bot, it refunds your subscription only, never trading losses.
To use it, cancel from Settings before your 30 days are up. Your billing card in Settings shows the date yours runs until.
Once per person
The guarantee can be used once per person in total. It is not once per account, and not once per plan.
If you've already had a money-back refund, under any account, email address or payment method, you can't have another. We may say no where we reasonably believe someone is using more than one account to get around this. This doesn't affect your legal rights.
A yearly renewal refunded under the guarantee is your one use, the same as a first payment.
You do not have to ask
When you cancel inside your 30 days, Wildflower sends the payment back to your card by itself. There is no form, no email and no waiting for somebody to notice.
You get a short email saying the amount and why, and the refund also appears on your Settings billing card. It goes back to the card you paid with, and your bank decides how quickly it shows: most take 5 to 10 working days, and it arrives as a refund against the original payment rather than as a new payment in.
It happens once. Cancelling, resubscribing and cancelling again does not refund the same payment twice.
If you have already used the guarantee, we tell you so by email when you cancel, with the address to write to if you think that's wrong.
The 14-day right to change your mind
If you are in the UK or the EU, you have 14 days from the day you subscribe to change your mind and cancel for a refund.
By subscribing you are asking us to start the service straight away. So if you cancel in those 14 days, you pay only for the days you used, and we refund the rest. Where the guarantee already covers you, you get the full refund instead. Where it does not, email support@wildflower.money and a person will sort it out.
Renewals
Monthly renewals are not refunded. A yearly renewal is covered by the guarantee for 30 days, if you have not used it before.
If you think the amount is wrong
Email hello@wildflower.money. Tell us which charge, and a person will check it.
What can go wrong
Trading futures carries risk and you can lose money. A refund covers the software subscription. It does not cover trading losses, which happen in your own broker account and are not ours to reverse.